Visiting the prison

To be able to offer visits in a way that keeps our residents, their visitors and our staff safe, we have needed to make a range of changes to the way in which we book and operate social visits. The information below will help to explain some of those changes - please make sure that you familiarise yourself with the new requirements so that you know what to expect when you are arranging a visit.

Key changes to be aware of:

  • No physical contact is permitted - that's no hugs, no handshakes and no kissing. This also applies to children, so please consider what impact this may have before choosing to bring a child to the prison

  • Visitors are required to wear a face covering throughout their visit, from the time they arrive at the prison until they leave (children under 11 yrs are exempt) - Please remember to bring a face covering with you for your visit

  • Visitors are seated 2m from the resident and everyone must remain seated at all times (including children) - there are no screens between you as we want to make the visit as comfortable as it can be in the current circumstances, but physical contact is not permitted

  • Visits last for one hour and will begin and end promptly, allowing time for thorough cleaning before the next visit session

We are constantly reviewing our procedures and continue to work closely with HMPPS to ensure that we are offering you the best possible visits experience possible during these challenging times.

We understand that visiting a prison can be quite daunting, especially if it is your first visit, so we try to make your experience as positive as possible. We want you to enjoy your visit so we operate a zero tolerance for violence and aggressive behaviour to help us maintain a calm, friendly environment.

We also operate a zero tolerance policy for drugs and alcohol - we reserve the right to refuse entry to any visitor suspected of being intoxicated in any way.

Please note, any visitors aged 17 years or under must be accompanied by an individual of at least 18 years of age. Any visitors under the age of 17 must have appropriate identification.

Security: As you would expect, security is a major consideration for us so all visitors are required to comply with our rules of conduct and behaviour. Please make sure that you read the list of prohibited items carefully to avoid any confusion or delays.

Types of visit

Details about the social (friends and family), legal and official (residents who do not receive social visits) visits allowed at HMP YOI Peterborough.

  • Social visits: residents are able to select their preferred visit session within a four-week period, offering one 1-hour visit per month. A member of staff will contact the visitor to confirm the booking and advise them of the new requirements for visits. Please note, we are currently unable to offer reception visits.
  • Legal visits: We are now offering legal visits, which take place in our visits halls using appropriately socially distanced tables to provide confidentiality. Sessions are available for 45 minute slots to facilitate appropriate cleaning of the visits hall. They are available Monday to Friday, beginning on the hour - 9am, 10am and 11am - for 45 minutes duration. If a longer appointment is required, this can be arranged by request and according to availability. In line with current guidance, face coverings must be worn throughout the duration of the legal visit. No paperwork will be permitted to be handed over as all visits are zero contact. Please note that the legal visits booths are not available at this time as they are in use for Purple Visits, supporting resident/family contact. If you wish to bring a laptop with you for your visit, please ensure that you follow the appropriate procedure to gain authorisation to bring the item in with you. If you do not obtain authorisation, you will not be permitted to bring such items into the prison.
  • Official Prison Visitors (OPVs): OPVs are volunteers who come into the prison to visit residents who would otherwise not have any visitors. They are members of the public with whom residents can talk in confidence, establishing a degree of trust and mutual understanding. To find out more contact pb.chaplaincy@sodexogov.co.uk

Visiting times

Details about visiting times for social (friends and family) visits allowed at HMP YOI Peterborough. Please note, the visits schedule has been adjusted in line with HMPPS instructions in response to the Covid-19 pandemic.

Social visits are currently offered for two sessions per day in the afternoon, Monday to Friday only. We hope to be able to offer weekend visits in the near future.

Session 1         13:30 – 14:30

Session 2          15:15 – 16:15

Visits are restricted to one hour; no exceptions or extensions can be offered at this time.

 

Purple Visits

We are pleased to offer all residents access to the online app, Purple Visits, enabling video call visits with family and friends. This is a great way for you to support residents while the current restrictions on social visits are in place.

Residents can book a session through the internal booking system - please note that to participate in a Purple Visits session you must first download the app to your mobile device (not laptop) to enable the booking to be confirmed. To download the app please visit https://www.purplevisits.com/

If you experience any difficulties in registering or when using the Purple Visits system, please use their online chat facility to ask for support. You can access this via the link above.

Only those confirmed for the visit can participate - please be advised that any unregistered guests (including pets) appearing on the call will cause the system to freeze until they leave the area.

Participants over the age of 18 must each create their own profile on the Purple Visits app and upload a photo, together with the relevant ID required. Children need to upload a 'selfie' on the day of the scheduled visit and must be registered for the session by the lead visitor (as named by the resident). It is the responsibility of the lead visitor to ensure that details of all participants (max 4) are registered for the same visit session. Please bear in mind that it can take up to 48 hours for your ID to be verified by the Purple Visits system, so make sure that you allow plenty of time for everything to be processed successfully. 

How to book a visit

Details of how to book a visit to HMP YOI Peterborough.

Each wing will be allocated sessions throughout the month during which residents can book visits. Keeping to the same wings helps to minimise the number of people mixing across different groups and reduces the risks of any infection spreading.

Residents will be provided with details of the visit sessions allocated to their wing and asked to select their three preferred slots. Our Communication Advisors will contact the visitor to confirm the date and time available for their visit. The sessions will be offered on a rolling 8-week period, ensuring that all residents are able to receive one visit per month.

At the current time we are unable to offer weekend visits, although this will be reviewed in due course.

We will be offering legal visits as of Monday 28 September 2020. These will take place in the social visits halls, socially distanced for safety and confidentiality. Sessions will be available to book for one hour at a time between 9am and 12:00, Monday to Friday. In line with current guidance, face coverings must be worn throughout the duration of the legal visit. No paperwork will be permitted to be handed over as all visits are zero contact. Please note that the legal visits booths are not available at this time as they are in use for Purple Visits, supporting resident/family contact.

Before and during visits - please read this section carefully

Guidance for those visiting residents at HMP YOI Peterborough, including controls in place in response to the Covid-19 pandemic.

Before your visit:

  1. We can only allow a maximum of 3 visitors per visit. This can be made up of:
    1. 1 adult and 2 children
    2. 2 adults and 1 child
    3. 2 adults
    4. 1 adult
  2. All visitors MUST be from the same household. We cannot accept visitors who are from different households. You will need to have ID with you to prove that you are from the same address – it needs to be photographic ID with your address, including the postcode. These must be less than three months old.

    Accepted forms of photo ID are:
    - Driving licence (photo card)
    - Valid passport
    - Citizenship card
    - Bus pass
    - Blue Badge with photo

    If you do not have photo ID you should bring either your birth certificate plus two utility bills or bank/building society statements. Or you can bring three utility bills/bank or building society statements – each must be from a different organisation. Our staff are authorised to refuse entry if they are not satisfied that the documentation provided proves the identity of the visitor.
  3. You will not be allowed to bring any property with you for a resident. You will need to post it in for them, then they can collect if from reception.
  4. Face coverings are a mandatory requirement. You will be required to wear a face covering from the time you arrive at the prison, walking to and from the visits hall, and for the duration of the visit. Please remember to bring a face covering with you - if you do forget to bring one, we will provide one for you to wear during your visit. Failing to wear a face covering will result in you being refused entry or your visit being terminated. Children under the age of 11 are not required to wear a face covering.
  5. When you arrive at the prison your temperature will be taken using a remote thermometer and you will be asked questions regarding Covid-19 symptoms. This is to check that you are well and can be allowed in for the visit. Anyone showing symptoms of Covid-19 will not be allowed to enter the prison. If you are from an area that is subject to a government lockdown, you will not be allowed to enter the prison.
  6. Please ensure that you are appropriately dressed and be aware of our zero tolerance to drugs, alcohol and violence. Our staff are permitted to refuse your visit if they deem your clothing inappropriate, if you appear to be under the influence of drugs or alcohol, or your behaviour/language is unacceptable.
  7. You will need to abide by the 2-metre social distancing guidance. All prisons are maintaining this distance to help minimise risk in the prison environment. Anyone unwilling to follow social distancing measures and instructions will be asked to leave.
  8. You are expected to use the hand washing facilities and hand sanitiser stations available on entry and exit and throughout the visits areas. Good hand hygiene helps to reduce the risk of transmission of Covid-19.
  9. Photographs and finger printing - you’ll book in for your visit where your name, identification and booking details will be checked. If it is your first visit you will have your photo taken and fingerprint scanned. These will be checked each time you visit.
  10. Prohibited items - When you have booked in, you will need to use a locker to deposit any prohibited items, such as keys, mobile phones, cigarettes, tobacco, lighters, vapes and capsules etc. Peterborough is a smoke free prison, so anything related to smoking is now considered a prohibited item. Please note, all 'smart wear' capable of storing data or receiving/transmitting data is also prohibited. This includes items such as fitness trackers (eg Fitbit, Garmin etc) and all 'smart' watches.
    Please
    read the list of prohibited items carefully.
  11. Locker storage - You will need a £1 coin to operate the lockers.  
    Please note that it needs to be the 12-sided £1 coin.
  12. Please make sure that you do not arrive too early before your scheduled visit time. You will not be allowed to enter the prison as there is no waiting area available.
  13. Security and searching – you will be required to pass through airport-style security. Items such as shoes will be passed through a scanner and you will walk through a metal detector. You will be asked to demonstrate that you are not carrying any items on your person; this will be a non-contact search carried out by our staff. If you refuse to comply with these requirements you will be refused entry to the prison.
  14. There may be dogs working at the prison – please do not try to pet them as they are working animals.

 

During your visit

  1. You will not be allowed to make any contact with the resident you are visiting. That includes no kissing, no hugging, no holding hands and so on, including at the end of your visit. Please make sure that any children visiting with you understand this.
  2. You will be required to remain seated throughout your visit. You won’t be allowed to move any tables or chairs. Children are also required to remain seated for the duration of the visit. Play areas are closed and therefore not available.
  3. There will not be any refreshments available and you are not allowed to bring any food or drink in with you.
  4. Toilet facilities will be available, but they will be running on a strict one-in, one-out policy.

Meeting a resident on their release

Details about meeting a resident on the day of their release.

You will need to wait outside of the prison for the resident to be released. We are currently unable to offer a waiting area and you will not be able to make use of the toilet facilities.

What you can bring or send in for residents

We DO NOT accept Amazon parcels or food deliveries addressed to residents.

We are currently unable to receive any property delivered in person to the prison. All items must be sent in via the post, then the resident can obtain them from reception.

Please note, we DO NOT accept Amazon parcels or food parcels (eg fresh produce) addressed to residents.

Please check the list of prohibited items to make sure you are not trying to bring or send in banned items.

How we collect and use your data

COLLECTION OF DATA

In order to facilitate your visit to one of our prisons and to ensure that we deliver appropriate levels of security and safety and prevent crime, for identification purposes we shall collect your name, date of birth, address, a biometric template of your fingerprint and a photograph. A series of reference points from a finger print are collected, allowing a unique identification pattern. We do not collect or hold actual fingerprints.

Our prisons operate CCTV and staff may wear Body Worn Video Recording Equipment. We do not collect biometric readings or photographs of children under 16, however with the use of CCTV, images may routinely be captured.

DATA SHARING

We will only share your information with a third party where there is a legal obligation to do so.

RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION

You have legal rights in connection with personal information. Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
  • Object to processing of your personal information by us or on our behalf in certain situations.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

DATA RETENTION

We keep personal data in accordance with our clients’ and Sodexo’s retention procedures. These retention periods depend on the nature of the information (e.g. we apply different retention periods to different type of information such as CCTV and your visitor record), and may be subject to change.

If you have any questions or concerns about how long we retain your personal data, please contact the Data Protection Officer using the details below.

FURTHER ADVICE / GUIDANCE

To exercise your rights, you can contact us by writing to us at the following address: dataprotection.ukandie@sodexo.com or email the Global Data Protection Office at the following email address: dpo.group@sodexo.com stating your surname, first name and the reason for your request. We will most likely ask you for additional information in order to identify you and to enable us to deal with your request

You also have the right to contact the Information Commissioner’s Office and file a complaint. (https://ico.org.uk/concerns/)

 

HMP YOI Peterborough
Saville Road
Westwood
Peterborough
PE3 7PD

Tel: 01733 217500

Visiting the prison

Watch our short video to see what to expect when you arrive for your visit.

Keeping in touch

We encourage you to keep in touch via telephone, using the 'email a prisoner' service and by letter. We have added additional credit to PIN phone accounts to help you keep in touch while we are unable to offer the full visits service.

 

How to send money in to a resident

Changes are being made to the way that you can send money in to a resident and how much money they can have in their account. These come into effect from Monday 2 November.

Click here to read about these changes and what you need to do.

If you are not able to send money online you will need to complete an application to send money through the post. You can find the form here.

Family Matters team

Our Family Matters team, located in the visits centre, can help to answer your questions and provide support in helping you to maintain or rebuild your relationship with the resident.

Smoking policy

Please note, in line with Government policy, smoking is no longer permitted anywhere within the prison. All smoking-related items - such as tobacco, lighters, rizzla papers - are now contraband, meaning it is illegal to bring them onsite.

Vapes

Visitors are not permitted to bring vapes or any vape related products (eg capsules) into the establishment. All items need to be stored in lockers prior to entering the main prison.

No smoking site