Updated Monday 17 August
We are delighted to begin offering Purple Visits (video calls) to help our residents to maintain those vital connections with friends and family. After a successful test-run by staff, we are confident that we will be able to provide a positive experience for our residents.
We will be running initial sessions on Thursday and Friday this week, with a view to reaching full capacity from 24 August.
Over the past several months, many of us have been adapting to carrying out meetings and catching up with family and friends over virtual platforms. Purple Visits works in a similar way and is a great addition to our social visits offering, enabling residents to engage with their support network.
Things to note:
- Residents are entitled to one 30-minute Purple Visit per month – the call will automatically end at the 30-minute mark
- Visits will need to start and end promptly, so please be on time for your call
- To participate in a Purple Visit, the resident must ensure your details are registered on the kiosk BEFORE booking a visit
- You need to download the Purple Visits app onto your smartphone or tablet, not a laptop
- All adults participating in the visit (max 4) must download the app to be recognised – children need to upload a ‘selfie’ on the day of the visit
- If an unregistered face is identified by the system, the visit will automatically pause until that person removes themselves from the screen
- Please make sure that you are fully clothed (ie shoulders covered, no low cut tops) as the system will terminate the call if it detects anything it considers to be nudity
- All calls are live and monitored
- Your visit is only confirmed when our booking staff contact you – you need to accept the notification you will be sent to be allowed to access the visit
We continue to offer social visits at the prison, with all residents entitled to one social visit per month. In the same way as for Purple Visits, the resident you wish to visit must have your details registered on the kiosk before they book a visit.
Please note, your visit is not confirmed until you receive a telephone call from our visit booking staff. Our switchboard staff are not able to book or confirm visits for you.
When attending for a social visit, please remember the following rules:
- Visits must be booked by the resident – you can’t ring up to book a visit at the moment
- You need to arrive in time for your visit, around 20 minutes is ideal - we cannot allow you to enter if you are late
- Visits last for one hour, beginning and ending promptly to allow time for cleaning between visit sessions
- Visitors must be close family members and all live at the same address – if you live in an area that is subject to a local lockdown you will unfortunately not be allowed a visit
- You will be required to wear a face covering from the time that you arrive at the prison until you leave the establishment
- Please remember to bring a face covering with you
- No contact is permitted at all, including shaking hands, hugs and kissing – breaking the rules will result a warning letter being issued and your future visits being on ‘closed’ conditions
You can read more about what to expect on our ‘Visiting the prison’ page.
We hope that by offering both social visits (albeit restricted) and Purple Visits (video calls) that you will be able to maintain good contact with your loved one. We have all had to adapt to the changes necessary to keep everyone safe and well, so we do appreciate the support and understanding you have shown in the context of national restrictions.
Director, HMP YOI Peterborough
Further government guidance is available here: https://www.gov.uk/guidance/coronavirus-covid-19-and-prisons?dm_i=2OYA,10S05,7A50WP,3VSJ0,1#history