Reporting prisoner welfare concerns

If you have concerns about the welfare of a prisoner at HMP Peterborough, please call our confidential Safer Custody service:

01733 217577 (answer phone)

Messages are monitored Monday to Friday by the Safer Prisons team, who will direct your concern to the appropriate team.

Urgent concerns should reported through the main switchboard - call 01733 217500 and hold until you are connected to the operator.

Family Matters team

The Family Matters team offers a range of support, all designed to help maintain positive family ties and support you while your loved one is in custody.

To get in touch email PBFamilyMatters@sodexogov.co.uk or ring the switchboard on 01733 217500.

Complaints and general correspondence

These should be submitted to PBgeneralenquiries@sodexogov.co.uk

Please note, this email address is monitored Monday to Friday during office hours only. It is not monitored out of hours or at the weekend.

Driving to the prison

The prison is located off Saville Road in Peterborough and is signposted around the local area. We provide free parking on site for visitors – when approaching the prison you will find the visitor carpark on the right hand side.

Public transport

Bus – Take the Citi 3 bus service from Queensgate Bus Station to West Town. It is then a short walk (approx. 5 minutes) through the park to the prison. View the bus timetable.

Train – Peterborough railway station is located in the city centre, a five minute walk from the bus station. You can either walk round to the bus station (located in the Queensgate shopping centre), or taxis are available outside the station.

Walking – You can walk to the prison from the railway or bus stations in around 30 minutes. On leaving the railway station or bus station make your way towards the Bourges Boulevard dual carriageway that runs through the city centre. Turn left and walk past Waitrose and the Volunteer Fire Station, crossing the bridge over the railway - this is Mayor’s Walk. Continue until you pass the traffic lights then turn right onto Priory Road. When you reach the end of the road, use the pedestrian crossing and follow the path through the park to the prison.